Hotels are employing fewer concierges

IF BUSINESS travellers need to reserve a table at a restaurant, they may use OpenTable, a website. If they wish to find a nearby museum, a Google search will probably be their first port of call. And if they want transport into town, they can easily hail an Uber. Given that so many services are…

How to Have a Romantic Vacation

Amid the stresses of daily life, it’s easy to lose some of the magic in a romantic relationship, said Claudia Palma, the director of romance at Las Ventanas al Paraiso, a Rosewood Resort in Los Cabos, Mexico. A relaxing vacation, she said, is the ideal opportunity for couples to reconnect and remember why they first…

For a Good Time, Call the Concierge

INTERNATIONAL REPORT—Concierges are on the front lines of a golden opportunity: a strong first impression that guests experience upon entering the hotel. Concierges offer a sense of cachet, a high level of service and a promise of luxurious experiences to come. Hotel Business checked in with a couple properties that are focusing on guest programming…

The Great Concierge Debate: Digital or Personal?

Like travel agencies, department stores and shoeshine stands, the concierge profession is one that has been brutishly hammerlocked by modernization. But in Chicago, one former luxury concierge has marshaled the energy and expertise of her battered colleagues to take an “if you can’t beat ‘em, join ‘em” approach. Aggressively networking via her LinkedIn account, Krista…

Ticketmaster Tries to Weed Out Scalpers, and a New Market Is Born

Ticketmaster’s latest attempt to stamp out scalping has spawned a new market—not for tickets themselves, but for special codes that offer the opportunity to buy them. The concert promoter’s Verified Fan system aims to identify “real” fans and give them a shot at buying tickets without having to compete with scalpers. Now professional resellers are…

Technology is key to driving revenue at hotels

The key to driving direct business lies within technology. Hotel websites need more and better qualified website traffic—and to get that traffic, they need more searchers landing on their pages. That boils down to a discussion about the technology used to get there, according to Chris Rockett, SVP of sales for Milestone, a digital marketing…

DigiMapps debuts as digital concierge, trip-booking platform

DigiMapps has launched with the purpose to meet the needs of hospitality/short-term lodging chains with a digital concierge, enriching experiences with a guide to explore the surrounding area. The DigiMapps business-technology platform combines the capabilities of an ad agency, travel agency, Yelp, TripAdvisor, Hotels.com, Booking.com and more, the company said. DigiMapps digital concierge is industry…

Speech-Enabled Device Roxy Offers Curated Concierge Services

SEATTLE—Move over, Alexa. Roxy is a speech-enabled device that provides curated in-room concierge services. Just ask a question or make a request—it’s designed to intuitively understand and respond immediately. With the added ability to be customized by the hotel property, the possibilities are endless. “Roxy provides instant access to the hotel’s services and information for…

Voice-enabled AI smart art is coming for hotels

Soundwall and Volara have announced a joint solution that enables hotel guests to make verbal requests of their guest room “smart art” and seamlessly receive the requested service from the hotel. This new enterprise solution is compatible with Amazon Alexa, Google Assistant and other natural language processing platforms and integrates seamlessly into other hotel technologies….

5 out-of-the-box luxury hotel services

When it comes to taking a luxury vacation, people always want the best experiences. Hotels know the value of giving good service, and apart from plush and cozy accommodations, they know how to up the value of a guest’s stay. They do this by giving a unique service that travelers won’t find anywhere else to…

Travel Tip: New Rules for Airline Priority Boarding

For many airlines, boarding a flight has become tantamount to a performance art play. In the old days, airlines boarded families and those with a physical disability first, then first class, and then coach. Not anymore. There are so many different boarding groups that confusion is king at the gates. You now qualify for priority…