The Modern Concierge Needs to Feel Comfortable Using Technology

Concierge July 29, 2017 0% read 2 min read Thanks to technology, today’s concierge has never been a greater source of information and assistance for guests. This is a guest post from James Daniels.   Technology is something that seems to be affecting and touching just about every industry out there. In most cases, this is…

Related and Hello Alfred team up to bring hotel-like services to NYC rentals

By Ameena Walker As developers fight for the attention of prospective buyers and renters in NYC, the over-the-top amenities offered at new buildings—private jet service, dog spas, jam rooms, you get the idea—keep getting more, well, over-the-top. But for its rental properties, Related has decided to take a slightly different approach; the firm recently announced…

Are Hotel Concierges Endangered by Apps? Don’t Bet on It

By Jane L. Levere – New York Times  Dec. 4, 2017 In an age when so many travel tasks can be done with an app, is the hotel concierge — that font of local wisdom with the connections to land a hot last-minute reservation — about to be superseded? Not according to Joanna Husk, who…

Hotels are employing fewer concierges

IF BUSINESS travellers need to reserve a table at a restaurant, they may use OpenTable, a website. If they wish to find a nearby museum, a Google search will probably be their first port of call. And if they want transport into town, they can easily hail an Uber. Given that so many services are…

How to Have a Romantic Vacation

Amid the stresses of daily life, it’s easy to lose some of the magic in a romantic relationship, said Claudia Palma, the director of romance at Las Ventanas al Paraiso, a Rosewood Resort in Los Cabos, Mexico. A relaxing vacation, she said, is the ideal opportunity for couples to reconnect and remember why they first…

For a Good Time, Call the Concierge

INTERNATIONAL REPORT—Concierges are on the front lines of a golden opportunity: a strong first impression that guests experience upon entering the hotel. Concierges offer a sense of cachet, a high level of service and a promise of luxurious experiences to come. Hotel Business checked in with a couple properties that are focusing on guest programming…